Privacy Policy

1. Information We Collect

We may collect the following categories of information:

A. Personal Information

When you register, request a demo, contact us, or use our services, we may collect:

• Name
• Email address
• Phone number
• Company name
• Billing information
• Business address
• WhatsApp Business Account details

B. Business & Platform Data

When using our services, we may collect:

• WhatsApp message templates
• Chatbot workflows
• Campaign configurations
• CRM integrations
• Customer interaction logs
• Team member details
• API usage data
• Webhook configurations

C. Automatically Collected Information

We may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Usage analytics
• Cookies and session data
• Website interaction metrics

2. How We Use Your Information

We use the collected information to:

• Provide and maintain our services
• Enable WhatsApp automation and messaging
• Deliver customer support
• Improve platform performance and reliability
• Process onboarding and account verification
• Send service notifications and updates
• Monitor security and prevent misuse
• Analyze platform usage and trends
• Comply with legal obligations

3. WhatsApp & Meta Platform Compliance

BrizaAI operates as a WhatsApp Business engagement platform and may integrate with services provided by Meta and WhatsApp.

Users are responsible for:

• Obtaining proper user consent before messaging customers
• Complying with WhatsApp Business policies
• Ensuring lawful usage of customer data
• Following applicable anti-spam regulations

We do not sell or misuse WhatsApp conversation data.

4. Data Sharing & Disclosure

We do not sell your personal information.

We may share data only in the following situations:

A. Service Providers

With trusted third-party vendors for:

• Cloud hosting
• Analytics
• Payment processing
• Customer support
• Infrastructure management

B. Legal Compliance

When required by law, regulation, court order, or government request.

C. Business Transfers

In the event of a merger, acquisition, restructuring, or asset sale.

5. Data Storage & Security

We implement commercially reasonable security measures including:

• Encrypted communication (HTTPS/SSL)
• Access controls
• Secure cloud infrastructure
• Role-based permissions
• Monitoring and logging systems

However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain information only as long as necessary to:

• Provide services
• Fulfill legal obligations
• Resolve disputes
• Enforce agreements

Users may request deletion of their account and associated data, subject to legal and operational requirements.

7. Cookies & Tracking Technologies

We may use cookies and similar technologies to:

• Improve website functionality
• Remember user preferences
• Analyze traffic and usage
• Enhance user experience

Users may disable cookies through browser settings, though some features may not function properly.

8. Third-Party Integrations

BrizaAI may integrate with third-party platforms including:

• WhatsApp Business Platform
• Meta
• CRMs
• Payment gateways
• E-commerce platforms
• Analytics providers

Use of third-party services is subject to their respective privacy policies and terms.

9. User Responsibilities

Users agree not to:

• Send spam or unauthorized communications
• Violate WhatsApp or Meta policies
• Use the platform for illegal activities
• Upload malicious or harmful content
• Misuse APIs or automation systems

BrizaAI reserves the right to suspend accounts violating platform policies.

10. Your Rights

Depending on applicable laws, users may have rights to:

• Access their data
• Correct inaccurate information
• Request deletion
• Withdraw consent
• Object to certain processing activities

To exercise these rights, contact us using the details below.

11. Children's Privacy

BrizaAI services are not intended for individuals under 18 years of age. We do not knowingly collect data from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on this page with the revised effective date.

Continued use of the platform after updates constitutes acceptance of the revised policy.