Sell more from your Shopify store, on WhatsApp
Briza AI connects to your Shopify store and does the follow-ups for you. It recovers abandoned carts, confirms COD orders, sends delivery updates, runs campaigns that sell and answers customers 24×7 with an AI chatbot.
Live store events
Your Store
Business account
Trusted by
Rooms
MMySurgery
Everything your Shopify store needs on WhatsApp
Connect your store once. Six tools then work from your Shopify data, on one WhatsApp number.
Briza AITriggers, campaigns, AI chatbot and flowsCart, COD, order, shipping and delivery messages that send themselves.
Abandoned carts, COD, shipping → Bulk campaignsFestive and discount broadcasts, with carousels and auto-retries.
Up to 90% delivered → AI segmentationAI builds your customer groups and writes the campaign.
Target and win back → AI chatbotOrder questions, tracking and order changes, answered 24×7.
Customer support on autopilot → Team inboxEvery WhatsApp conversation in one place, with Shopify orders beside it.
One inbox for your team → Flows and sequencesWin-back, retention and upsell journeys that run on their own.
Repeat orders on autopilot →Automated messages on every store trigger
When something happens in your Shopify store, your customer gets a personalised WhatsApp message on its own, with their name, order and amount filled in.
Automated, personalised reminders with the shopper's items and a link straight back to checkout win back revenue you would lose.
Customers confirm cash-on-delivery orders with one tap before you ship, and every order gets a confirmation the moment it is placed.
A tracking link when it ships, a heads-up when it is out for delivery and a confirmation when it arrives.
Tap a trigger to see the message your customer gets
Before they buy
When they order
On the way
If plans change
Your Store
Business account
Send the cart reminder after 30 minutes, an hour or a day.
Messages wait until morning, then send on their own.
Send only when the order is above or below an amount you set.
See what your messages brought backSample data
Your store page counts the carts that came back and the COD orders confirmed, next to the orders that got no message.
Broadcast campaigns to all your customers in one go
Festive offers, discount sales and new launches reach thousands of customers at once. Every message carries the customer's own name and details, and you see exactly what each campaign brought back.
Send festive and discount campaigns in one go
- 1Pick an approved templateAdd an image, text and buttons. Blanks like the customer's name fill in on their own.
- 2Choose who gets itAll your Shopify customers, a saved group, a CSV file or numbers you paste in.
- 3Send now or schedulePick a date and time. You can cancel a scheduled campaign before it goes out.
Your StoreHi Asha! Our Diwali sale is live. Flat 25% off everything till Sunday 🪔
Shop the saleStop promotionsCarousels in your bulk campaigns
Show up to ten products in one WhatsApp message. Customers swipe through and tap straight to the product page.
- Up to 10 cards in one message
- Each card has its own image, text and button
- Sent to all your customers in one campaign
Your StoreNew this week at Your Store. Swipe to see them all 👉
Cold Brew Coffee₹1,499
Shop nowCeramic Mug₹999
Shop nowMatcha Kit₹1,899
Shop nowFestive Gift Box₹2,499
Shop nowUp to 90% of messages delivered
Some phones are off or out of network when a campaign goes out. Those messages are sent again on their own, after a gap you choose.
- Phone switched offRetried
- Out of network for a whileRetried
- Number not on WhatsAppSkipped
- First sendFriday, 7:00 PM82%
- Auto-retry2 hours later+6%
- Auto-retryNext day+2%
Only undelivered messages are sent again, so nobody gets the same offer twice.
Sample campaign
See what every campaign brought back
Each campaign gets its own report. Every reply lands in your team inbox, and you can follow up with the people who read but did not reply.
Sample data
Stop messaging everyone. Let AI pick who will buy.
AI reads every customer's Shopify history and finds the ones most likely to order, so each campaign costs less and sells more.
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1
You say who you want
Ask AICoffee lovers in Mumbai who haven't ordered in a while
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2
AI checks each customer's Shopify history
PSPriya ShahBandra, MumbaiMatch- BoughtCold Brew Coffee × 2
- Last order52 days ago
- Usually reordersevery 30 days
- Total spent₹6,240
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3
Each match gets a personal WhatsApp
Hi Priya, it's been a while! Your Cold Brew Coffee is 15% off this week.
Order againOrdering now!
Message everyone
Let AI pick
Sample campaign. Your results depend on your store and offer.
Or start from a ready-made AI group
AI chatbots that run your customer support
Shoppers get answers on WhatsApp 24×7, about their orders and your products. Your team only steps in when it is needed.
Tap to see the chatbot at work
Your Store
Business account
Draw buttons, menus and product lists in the drag-and-drop chatbot builder.
The AI agent learns your products and policies, and replies in the customer's own words.
Any chat can be handed to a person in your inbox, with the whole conversation.
All your conversations in one inbox
Replies to campaigns, store messages and the chatbot all land in one shared inbox, so no customer is missed.
- See their Shopify orders next to the chatOrder history, total spent and tags, without leaving the conversation.
- Assign chats to your teamGive each chat an owner, tag it and leave internal notes.
- Pick up where the bot left offWhen the chatbot hands over, your teammate sees the whole chat.
- Open, pending and solved viewsKnow what still needs a reply at a glance.
Can I change the address? I moved last week
Journeys that keep customers coming back
Set a series of messages once. Each customer moves through it on their own, based on what they buy and when.
Set it up once. It works every day.
Four steps. Our team helps you with the first one.
Connect your Shopify store
Install the BrizaAi app and approve access. Orders, customers, products and carts come across.
Store connected
Switch on store triggers
Pick what should send a WhatsApp: a cart left, a COD order, a parcel shipped.
Launch campaigns and flows
AI builds your customer groups. Send a broadcast or start a win-back flow.
640 customers found
Let the AI chatbot answer
It handles order questions 24×7. Your team picks up the rest in one inbox.
Questions from Shopify stores
Still unsure? Book a demo and ask us anything.
No. You connect your Shopify store and approve access, and orders, customers, products and carts come across. Our team helps you switch on your first messages.
Abandoned cart, cash-on-delivery confirmation, order confirmed, payment received, shipped with tracking, out for delivery, delivery attempt failed, delivered, cancelled, refunded, and a welcome for new accounts. Each message is filled with that customer's details.
Yes. A carousel shows up to ten product cards in one WhatsApp message, each with its own image and button, so customers can swipe and tap through to buy.
Messages that are not delivered the first time are sent again on their own, after a gap you set. With retries, campaigns reach up to 90% delivery.
Yes. The chatbot shows what can still be changed, like the delivery address, and updates the order in your Shopify store.
Yes. When a customer replies to a campaign or store message, the AI answers from your product details, and follows up if they go quiet.
The shipped message goes out once per parcel, each with its own tracking number, link and courier.
Yes. Hold any store message for quiet hours and it sends when they end. You can also send a message only when the order is above or below an amount you set.