Privacy Policy

1. Introduction

RETAINGROW TECHNOLOGIES LLP ("BrizaAI", "Company", "we", "us", or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, process, store, disclose, and protect information when you use:

• BrizaAI website(s)
• BrizaAI application(s)
• WhatsApp Business Platform services
• APIs and integrations
• Chatbot services
• Marketing automation tools
• Customer engagement tools
• Any related services provided by BrizaAI

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

2. Important Notice Regarding WhatsApp and Meta

BrizaAI operates on and integrates with Meta's WhatsApp Business Platform.

Your use of BrizaAI is also subject to:

• Meta Terms of Service
• Meta Platform Terms
• Meta Privacy Policy
• WhatsApp Business Terms of Service
• WhatsApp Business Messaging Policy
• WhatsApp Commerce Policy
• Any applicable Meta developer and business policies

Information processed through WhatsApp Business Platform may also be processed by Meta in accordance with Meta's own policies.

BrizaAI does not control Meta's data practices.

For details regarding Meta's privacy practices, please review Meta's Privacy Policy and WhatsApp's Privacy Policy.

3. Information We Collect

3.1 Information You Provide

We may collect:

Account Information

• Name
• Email address
• Mobile number
• Business name
• Business address
• Business website
• GST details (where applicable)
• Billing information

Authentication Information

When using Google Sign-In or other authentication providers:

• Name
• Email address
• Profile image
• Authentication identifiers

Support Information

When contacting support:

• Email communications
• Chat records
• Support requests
• Feedback

3.2 WhatsApp Business Account Information

When you connect a WhatsApp Business Account, we may collect:

• WhatsApp Business Account ID
• Business Profile Information
• Phone Number ID
• Display Name
• Messaging settings
• Meta Business Account details
• Account status information

3.3 Customer Contact Information

Our customers may upload or synchronize customer information into BrizaAI, including:

• Mobile numbers
• Names
• Customer identifiers
• Tags and segmentation information
• Lead information
• Customer communication history

Such information is uploaded and controlled by our customers.

BrizaAI does not independently collect customer contact information from end users.

3.4 Usage Information

We automatically collect:

• IP address
• Device information
• Browser information
• Operating system
• Login activity
• Session information
• Usage analytics
• Error logs
• API activity logs

3.5 Message and Communication Data

Depending upon the Services used, we may process:

• Message content
• Template messages
• Media attachments
• Delivery status
• Read receipts
• Message timestamps
• Campaign performance data

This information is processed solely for providing and improving the Services.

4. How We Use Information

We may use information to:

• Provide Services
• Operate WhatsApp messaging infrastructure
• Deliver campaigns
• Enable chatbot functionality
• Process customer communications
• Provide customer support
• Improve platform functionality
• Monitor platform performance
• Detect fraud and abuse
• Ensure compliance with laws and platform policies
• Maintain platform security
• Generate analytics and reports
• Process payments and billing

5. Customer Responsibility for Consent

Our customers are solely responsible for:

• Obtaining valid customer consent
• Maintaining proof of opt-in
• Providing required privacy notices
• Complying with data protection laws
• Complying with anti-spam regulations
• Complying with Meta and WhatsApp policies

Customers must only upload and communicate with individuals who have provided appropriate consent.

BrizaAI is not responsible for verifying customer consent records.

6. Data Sharing

We do not sell personal information.

We may share information with:

Meta and WhatsApp

To provide WhatsApp Business Platform services, information may be processed through Meta and WhatsApp infrastructure.

Service Providers

We may use trusted service providers for:

• Hosting
• Cloud infrastructure
• Authentication
• Analytics
• Customer support
• Payment processing

Legal Authorities

We may disclose information when required by:

• Law
• Court order
• Government authority
• Regulatory authority

Business Transfers

Information may be transferred as part of:

• Merger
• Acquisition
• Corporate restructuring
• Asset sale

7. Data Processor and Data Controller Relationship

For customer contact data processed through BrizaAI:

• The Customer is the Data Controller.
• BrizaAI acts as a Data Processor or technology service provider.

Customers determine:

• What data is uploaded
• Who receives messages
• Purpose of processing
• Lawful basis for processing

BrizaAI processes such information solely on customer instructions and to provide the Services.

8. Data Retention

We retain information only as long as necessary for:

• Providing Services
• Compliance with legal obligations
• Security purposes
• Audit requirements
• Dispute resolution

Retention periods may vary depending upon the nature of the information and legal requirements.

9. Data Security

We implement commercially reasonable measures to protect information, including:

• Encryption in transit
• Access controls
• Authentication mechanisms
• Monitoring systems
• Secure cloud infrastructure
• Role-based access controls

However, no transmission method or storage system can be guaranteed to be 100% secure.

10. International Data Transfers

Information may be stored or processed in countries other than your own.

By using our Services, you consent to such transfers where legally permitted.

Where required, we implement appropriate safeguards.

11. Your Rights

Subject to applicable laws, you may have rights to:

• Access your data
• Correct inaccurate information
• Request deletion
• Restrict processing
• Object to processing
• Withdraw consent
• Request data portability

Requests may be subject to verification and legal limitations. You can perform the above actions by contacting us on the email mentioned in the "Contact Information" section below.

12. Account and Data Deletion

Business User Data

You can delete your BrizaAI account and associated data by emailing abhishek@brizaai.com from your registered email address.

Please include:

• Registered email address
• Company name
• Account details
• A clear request for account and data deletion

Upon verification of your request, BrizaAI will delete your account and associated data, including information stored within the BrizaAI platform, subject to any legal, regulatory, security, fraud prevention, or record-keeping obligations that require us to retain certain information.

Data deletion will be completed within a reasonable timeframe, not exceeding 60 days, after successful verification of the request.

End Customer Data

If you are an end customer who has interacted with a business through WhatsApp using BrizaAI, you can request deletion of your personal data by:

1. Contacting the relevant business directly; or
2. Emailing abhishek@brizaai.com with:
   • Your mobile number
   • The business name you interacted with
   • Details of your deletion request

Where required by applicable law or platform policies, BrizaAI will coordinate with the relevant business and process the deletion request within a reasonable timeframe.

Effect of Data Deletion

Upon deletion of your account or personal data, BrizaAI will permanently delete or anonymize the applicable information from its active systems, except where retention is required by:

• Applicable laws or regulations;
• Court orders or governmental requests;
• Fraud prevention and security requirements;
• Dispute resolution obligations; or
• Legitimate business record-keeping requirements.

Certain backup copies may remain temporarily in secure backup systems until they are automatically deleted in accordance with BrizaAI's retention practices.

13. Cookies and Tracking Technologies

We may use:

• Cookies
• Session cookies
• Analytics tools
• Performance monitoring tools

These technologies help us:

• Improve user experience
• Maintain security
• Analyze platform performance

You may control cookies through browser settings.

14. Children's Privacy

Our Services are intended for businesses and individuals aged 18 years or older.

We do not knowingly collect personal information from children.

If we become aware of such collection, we may delete the information.

15. Third-Party Services

Our Services may contain links or integrations with third-party services including:

• Meta
• WhatsApp
• Google
• CRM providers
• Payment providers

We are not responsible for third-party privacy practices.

Users should review the privacy policies of such providers independently.

16. Compliance with Meta and WhatsApp Policies

Customers acknowledge that:

• WhatsApp messaging requires valid user consent.
• Meta may enforce messaging restrictions for policy violations.
• Meta may suspend, restrict, or disable WhatsApp Business Accounts for violations.
• Customers remain solely responsible for compliance with Meta and WhatsApp policies.

BrizaAI shall not be liable for any suspension, restriction, limitation, or termination imposed by Meta or WhatsApp arising from customer actions or policy violations.

Customers acknowledge that BrizaAI acts solely as a technology platform and messaging service provider. BrizaAI does not independently initiate messages, collect end-user consent, determine message recipients, or control customer communications. Customers remain solely responsible for obtaining and maintaining valid opt-ins, complying with Meta and WhatsApp policies, and complying with all applicable privacy, anti-spam, consumer protection, and communication laws. Any enforcement action taken by Meta, WhatsApp, regulators, or third parties arising from customer activities shall remain the sole responsibility of the customer.

17. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Changes will be reflected by updating the "Last Updated" date.

Continued use of the Services constitutes acceptance of the updated Privacy Policy.

18. Contact Information

RETAINGROW TECHNOLOGIES LLP

Email: abhishek@brizaai.com
Phone: 9667991647

For:

• Privacy requests
• Data deletion requests
• Compliance inquiries
• Security concerns
• Legal notices

Please contact: abhishek@brizaai.com