From a new message to a solved chat
One WhatsApp number, the whole team behind it.
A customer writes in
Every chat on your WhatsApp number lands in one inbox your team shares.
The bot answers first
Your chatbot or AI agent handles the common questions on its own.
A teammate takes over
Assign the chat to the right person, who switches it to Live and replies.
Note it and solve it
Leave an internal note, add a tag, and mark the chat solved.
See which chats need you
Nothing slips through. Sort the inbox by who owns a chat and where it stands.
- Unassigned shows the chats nobody has picked up yet
- Filter by teammate to see one person's chats
- Open, Unread, Pending and Solved, so you know what is left
- Search any chat by name or number
Priya Sharmanow
Can I change the delivery address?Aisha Khan9:15
Do you deliver to Pune?Vikram RaoYesterday
I want to return a pair of shoesExample data.
Give every chat an owner
Pick a teammate from the chat itself, so one person answers and nobody replies twice.
- Assign or reassign a chat in one tap
- Tick many contacts at once and assign them all to one teammate
- Filter the inbox by teammate to see who owns what
- Admins decide what each teammate can access
The bot answers first, your team steps in
Your chatbot or AI agent handles the everyday questions. When a customer needs a person, a teammate switches the chat to Live and carries on from where the bot stopped.
- See at a glance whether the bot or a person is on a chat
- The whole conversation stays in one thread, bot replies included
- Your teammate reads what the bot already said before replying
Your Store
Business account
Tags
Internal notes
Neha Changed the address, told the courier.
Know who you are talking to
Every chat shows the customer's profile beside it, so your team replies with the full picture.
- Name, phone, lead stage and owner next to the chat
- Your own custom fields, like city or budget
- Tags you can add or remove from the chat
- Internal notes that only your team sees, never the customer
Always know when you can reply freely
WhatsApp lets you send any message within 24 hours of the customer's last message. After that, only an approved template can restart the chat. The inbox tells you which one applies and lets you pick a template right there.
The customer hasn't written in the last 24 hours, so WhatsApp only allows a template.
Every customer, in one contact list
Each person who chats with you is saved as a contact, with their stage, tags, owner and details. Set it up the way your business works.
Your own pipeline
Name the stages a customer moves through, like New lead, Interested and Customer.
Your own fields
Add the details you collect, like age, city or budget, and use them in templates and campaigns.
Find and act in bulk
Filter by stage, owner, tags and marketing opt-in. Import a CSV, then tag or assign many contacts at once.
Team inbox questions
Still unsure? Book a demo and ask us anything.
Yes. Every chat on your number comes into one shared inbox, and each teammate logs in with their own account. An admin decides what each person can access.
Assign the chat to one teammate. The Unassigned view shows what nobody has picked up yet, and you can filter by teammate to see who owns what.
They are in the same inbox. A teammate can switch any chat from the bot to Live and reply, with the whole conversation in front of them.
No. Internal notes stay inside the inbox and are only visible to your team.
WhatsApp only allows free replies within 24 hours of the customer's last message. After that you restart the chat with an approved template, which you can pick right from the inbox.
Yes. Import them from a CSV file, then tag them, assign them and start chats from the contact list.