AI agent for WhatsApp
An AI agent that knows your business and gets work done
It reads your knowledge, routes each topic to the right specialist, calls your systems, hands over to your team and sends the lead to your CRM, all inside a WhatsApp chat.
Your Hotel
AI agent · online
Waiting for a message
Example conversation for illustration, not a real customer.
A flow follows a script. An agent follows the customer.
Customers don't type what your buttons expect. They ask two things at once, in their own words. An AI agent understands that and answers from what you taught it.
Best when every step is fixed
You design each step. Customers tap through the same path every time.
- Bookings, forms and lead questions
- The same answers in the same order
Best when people ask anything
It reads what the customer wrote, finds the right document and does the work you connected.
- Free text, two questions in one message
- Answers in its own words, from your knowledge
Use both. When a process has to be exact, the agent starts one of your flows, then picks the chat back up when the flow ends.
See the chatbot builderFrom blank to live in five steps
No coding. You set it up the way you would brief a new teammate.
Pick a starter
Customer Support, Sales / Leads, FAQ or a blank assistant.
Write how it should sound
Tell it how to talk, what to say and what to stay away from.
Add your knowledge
Text documents and question-and-answer pairs about your business.
Switch on abilities
Buttons, saving details, calling your systems, handing over.
Test, then Make Live
Chat with the draft first. Customers only see what you make live.
Start from a starter, then make it sound like you
Every agent begins with safe defaults. You write the rest in plain words, the way you would brief a teammate.
Answers questions, then offers a person.
"Here's how returns work. Want me to connect you to our team?"Qualifies, shares offers and captures details.
"Which city are you looking in, and what is your budget?"Short answers straight from your documents.
"We're open 9 AM to 9 PM, Monday to Saturday."Start from nothing and write every instruction yourself.
Your instructions hereYou are the WhatsApp assistant for Your Hotel. Be warm and brief. Help guests with rooms, check-in and their bookings. For refunds, always hand over to the team.
Never invents a price, a date or a policy
It opens the right document for every question
Each document has a title and one line saying when to use it. The agent reads the one that matches, so answers stay on your facts.
Use when a guest asks about room types, views, breakfast or facilities.
Use when a guest asks about timings, early check-in or cancelling.
Use when a guest mentions a charge, a refund or an invoice.
Use for parking, pets, Wi-Fi and other short questions.
Give each topic its own expert
Each specialist has its own job, its own knowledge and its own abilities. They are optional.
- Reservations finds a room and books it.
- Billing takes the charge and passes the refund to your team.
It can only do what you switch on
Turn on each ability you want. Everything else stays off, so the agent never acts outside the limits you set.
Rich replies
Customer details
Your systems and team
When the customer goes quiet, nothing is lost
Two things you can turn on. Both are off until you decide to use them.
One gentle follow-up
If the agent asked something and the customer went quiet, it sends one short message that picks up that question.
- Sent 5 to 60 minutes later, 10 by default, in the customer's language
- Never sent if the chat is finished, your team replied last or the customer opted out
- Only one follow-up per chat
A lead your team can call
After the customer has been silent, 30 minutes by default, the chat becomes a lead with a short summary and the details worth calling about.
Guest wants a room in Jaipur this weekend for 2 adults. Booked the Deluxe Room. Reported a double charge, refund passed to the team.
POST your-crm.com/leads- Paste the request your CRM already accepts and describe each field
- Leads show in Bot Leads, on the AI Leads tab, with the columns you choose
- The agent reads the same summary the next time that customer writes
Try every change before a customer sees it
Edit freely. Customers keep getting the last version you made live until you are ready.
- Test console
Talk to the draft yourself. Nothing is sent on WhatsApp.
- Make Live
One click puts your changes in front of customers.
- Roll back
Go back to an earlier version whenever you need to.
Test chat. Nothing is sent to customers.
VERSIONS
See exactly what your agent did
Check how many chats it handled alone, how many it passed to your team, and which abilities and API calls it actually used.
ABILITIES THAT RAN
API CALLS THAT RAN
Why businesses run their AI agent on BrizaAi
Your agent runs on the official WhatsApp Business API.
It answers from your knowledge and acts only where you allow.
You pay Meta's WhatsApp rates, nothing added on top.
Our team helps you plan and set up your first agent.
AI agent questions
Still unsure? Book a demo and ask us anything.
It is set up to answer only from the knowledge you give it and to say so when it does not know. It never invents a price, a date or a policy.
Text documents and question-and-answer pairs. Each one has a title and a line saying when to use it. You can give a document to the whole agent or to one specialist.
Yes, once you connect those operations from your own systems, like check an order, find a slot or create a booking. It can only call what you connected.
Turn on handover and the agent moves the chat to a teammate in your inbox, with the whole conversation already there.
If you turn it on, it sends one short follow-up 5 to 60 minutes later (10 by default) that continues its last question. It never sends one if the chat is finished, your team replied last or the customer opted out.
Yes. Turn on leads, paste the request your CRM already accepts and describe each field. When a chat goes quiet, the summary and details are sent there and listed under Bot Leads on the AI Leads tab.
Yes. The test console lets you talk to the draft without sending anything on WhatsApp. Customers keep getting the last version you made live, and you can roll back to an earlier version.
Use the AI agent when customers ask open questions in their own words. Use a chatbot flow when every step must be exact. The agent can start a flow and pick the chat back up afterwards.